Customer Success Manager, Mulesoft

Salesforce

London, United Kingdom
Mulesoft platform expertise
Ipaas platform use
Technical customer success
Serve as the single point of customer accountability for the orchestration of all Signature deliverables, experience, renewal, and expansion

Job Summary

  • Serve as the single point of customer accountability for the orchestration of all Signature deliverables, experience, renewal, and expansion.
  • Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and is committed to providing an inclusive recruitment process.

Matching Summary

Serve as the single point of customer accountability for the orchestration of all Signature deliverables, experience, renewal, and expansion.

Skills & Requirements

Must-have

  • MuleSoft platform expertise
  • iPaaS platform use
  • Technical Customer Success
  • Executive stakeholder relationships
  • Signature Success Plan orchestration
  • High adoption and renewal targets

Nice-to-have

  • AI-driven customer success
  • Agentic era transformation
  • Trailblazer mindset
  • Problem-solving and innovation
  • Cross-functional team leadership

Key Requirements

  • Minimum 8 years work experience
  • 4+ years management consulting experience
  • MuleSoft or competing platform experience
  • Excellent communication and presentation skills
  • Ability to explain complex technical concepts

Work Rights

Not specified

Tailored Resume

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