Senior Consultant Microsoft Dynamics 365 Customer Service (all Genders)

Adesso Group

Nach Standort Suchen
On-site
Microsoft dynamics 365 customer service
Power platform implementation
Ai and chatbot configuration
You will advise on the digitalization of Customer Service processes, embedded in a holistic customer experience

Job Summary

  • You will advise on the digitalization of Customer Service processes, embedded in a holistic customer experience.
  • You will conceptualize and implement solutions based on MS Dynamics 365 and Power Platform, automating service processes using AI and chatbots.
  • You will lead projects and sub-projects, conduct workshops and training sessions with clients, and integrate call center solutions.

Matching Summary

You will advise on the digitalization of Customer Service processes, embedded in a holistic customer experience.

Skills & Requirements

Must-have

  • Microsoft Dynamics 365 Customer Service
  • Power Platform implementation
  • AI and Chatbot configuration
  • Call Center integration
  • Customer Service Process Automation
  • Agile project experience

Nice-to-have

  • Holistic Customer Experience consulting
  • Marketing Automation interest
  • Customer Voice and Teams Voice knowledge

Key Requirements

  • 3-5 years Microsoft Dynamics 365 project experience
  • Good knowledge of MS Dynamics Customer Service customization
  • Familiarity with common Service KPIs
  • Good knowledge in requirement gathering
  • Very good German and good English language skills

Work Rights

Not specified

Tailored Resume

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