As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
In-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Matching Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service
In-depth customer conversations
Financial Health Checks
Digital banking options
Problem-solving skills
Risk-adverse culture
Nice-to-have
Interest in career growth
Positive impact on customers' lives
Key Requirements
Proven experience in Financial Services, Retail or Hospitality
Excellent communication skills
Ability to articulate financial terms clearly
Ability to ask the right questions and find solutions