Island Work Transitions Inc is seeking a Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role emphasizes a collaborative culture where employees are encouraged to innovate and support customers while working remotely
Job Summary
This role involves handling a queue of support cases and prioritizing issues based on severity and customer impact.
The team participates in a regional shift pattern to achieve 365-day / 24x7 coverage with flexibility for schedule changes.
Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining work-life balance.
Matching Summary
Match Score: 85
Island Work Transitions Inc is seeking a Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role emphasizes a collaborative culture where employees are encouraged to innovate and support customers while working remotely.
Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
3 years SaaS Enterprise software experience
Object Oriented Programming knowledge
Log file analysis capability
SQL syntax proficiency
API client experience (Postman/SoapUI)
Nice-to-have
HCM or Talent Acquisition solution experience
SOAP/WSDL/XML web service integration
Health monitoring tools usage
Knowledge Centered Service contribution
Resilience in tight resolution timeframes
Key Requirements
3 years experience with SaaS Enterprise software
Basic knowledge of Object Oriented Programming languages
Experience with API clients like Postman or SoapUI