Onboarding Manager, Team Lead - Smb

ABC Fitness

Fully remote
Manage high-volume onboarding pipelines
Forecasting and capacity planning experience
Lead and develop onboarding managers team
This role involves leading a team of Onboarding Managers to support new customers in the EMEA and APAC regions

Job Summary

  • This role involves leading a team of Onboarding Managers to support new customers in the EMEA and APAC regions.
  • The company offers an open PTO policy, collective days of disconnect, and reimbursement for health schemes and fitness journeys.
  • Success requires strong operational leadership to manage pipeline accuracy, mitigate risks, and drive performance against key metrics like time to onboard.

Matching Summary

This role involves leading a team of Onboarding Managers to support new customers in the EMEA and APAC regions.

Skills & Requirements

Must-have

  • Manage high-volume onboarding pipelines
  • Forecasting and capacity planning experience
  • Lead and develop Onboarding Managers team
  • Drive performance against key metrics
  • Cross-functional collaboration with Sales teams

Nice-to-have

  • Strong analytical skills for trend identification
  • High EQ and interpersonal communication skills
  • Ability to lead teams through organizational change
  • Experience in SaaS or fitness technology sectors

Key Requirements

  • Track record of consistent performance in previous roles
  • Experience managing 35+ customer onboarding pipelines
  • Proven ability to drive accountability and process adherence

Work Rights

Not specified

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