Customer Success

Standardmetrics

San Francisco, United States
Base: $140,000-$190,000; bonus/equity: competitive...
On-site
Cultivate long-term customer relationships
Drive platform adoption and utilization
Manage renewals and upsells
The Customer Success team is responsible for the complete post-sales lifecycle of customers, working with venture capital firms and startups

Job Summary

  • The Customer Success team is responsible for the complete post-sales lifecycle of customers, working with venture capital firms and startups.
  • Members of the Customer Success team play a critical role in ensuring customers derive maximum value from Standard Metrics, driving platform adoption, retention, and renewal.
  • The company offers competitive compensation, equity, health and dental insurance, flexible vacation, and paid parental leave.

Matching Summary

The Customer Success team is responsible for the complete post-sales lifecycle of customers, working with venture capital firms and startups.

Salary

Base: $140,000-$190,000; Bonus/Equity: competitive equity package; Benefits: Health and dental insurance, flexible vacation, paid parental leave

Skills & Requirements

Must-have

  • Cultivate long-term customer relationships
  • Drive platform adoption and utilization
  • Manage renewals and upsells
  • Serve as customer's internal advocate
  • Collaborate with sales, data, and product teams

Nice-to-have

  • Passion for technology and startups
  • Optimistic product builders
  • Inclusive team environment

Key Requirements

  • 7+ years of client-facing experience
  • Experience managing and closing renewals/upsells
  • Strong executive presence
  • Ability to influence decision-makers
  • High-growth environment adaptability

Work Rights

Not specified

Tailored Resume

Cover Letter