SERVICE DESK ENGINEER

QUESSCORP SINGAPORE PTE. LTD.

Singapore, Singapore
1st level remote support experience
Servicenow or remedy itsm tools
Windows os and active directory knowledge
The role requires providing first-level troubleshooting for user queries and incidents via phone and email in a professional manner

Job Summary

  • The role requires providing first-level troubleshooting for user queries and incidents via phone and email in a professional manner.
  • Candidates must possess at least one year of relevant Service Desk background handling Level 1 IT support tickets.
  • The position involves managing incident prioritization, coordinating with resolver groups, and ensuring timely updates within service levels.

Matching Summary

Match Score: 85

The role requires providing first-level troubleshooting for user queries and incidents via phone and email in a professional manner.

Skills & Requirements

Must-have

  • 1st level remote support experience
  • ServiceNow or Remedy ITSM tools
  • Windows OS and Active Directory knowledge
  • MS Outlook and mobile device support
  • Professional call handling skills

Nice-to-have

  • Strong communication for email correspondence
  • Ability to manage customer expectations
  • Experience with corporate environment support

Key Requirements

  • Minimum Higher Nitec in IT related fields
  • Minimum 1 year End user support experience
  • Technical Service Desk background required (non-tech call center excluded)

Work Rights

Not specified

Tailored Resume

Cover Letter