Sr. Customer Support Specialist

HighLevel

Remote
**
Advanced support for escalated tickets
Troubleshoot and resolve tickets
Subject matter expert on product
** HighLevel is seeking a Senior Customer Support Specialist to join their remote team, where they will provide advanced support for escalated product-related issues. The ideal candidate will have extensive knowledge of the company's products and experience in customer support, as well as a passion for helping users succeed. **

Job Summary

  • HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
  • With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment.
  • Senior Customer Support Specialists are subject matter experts on assigned Product and Features.

Matching Summary

Match Score: 75

** HighLevel is seeking a Senior Customer Support Specialist to join their remote team, where they will provide advanced support for escalated product-related issues. The ideal candidate will have extensive knowledge of the company's products and experience in customer support, as well as a passion for helping users succeed. **

Skills & Requirements

Must-have

  • advanced support for escalated tickets
  • troubleshoot and resolve tickets
  • subject matter expert on product

Nice-to-have

  • global remote-first environment
  • creativity and collaboration
  • people come first culture

Key Requirements

  • Subject matter expert on assigned Product and Features
  • Advanced support for escalated Product ticket queues
  • Work alongside Customer Support Representatives

Work Rights

Not specified

Tailored Resume

Cover Letter