B2b English- Associate Customer Success

Concentrix

Cairo, Egypt
Customer relationship management
Product knowledge development
High volume customer contact
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement

Job Summary

  • The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement.
  • This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
  • Work with teams and management to promote a positive customer experience.

Matching Summary

The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement.

Skills & Requirements

Must-have

  • Customer relationship management
  • Product knowledge development
  • High volume customer contact
  • Customer satisfaction and engagement
  • Voice of the Customer capture

Nice-to-have

  • Positive customer experience promotion
  • Team collaboration skills

Key Requirements

  • B2B English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter