Guest Services Director

Pyramid Global Hospitality

Boston, MA, US
Base: $95,000 - $115,000; bonus/equity: enticing b...
Front office or guest services management experience
Oversee multiple team members and operational functions
Drive guest satisfaction results and lead teams through change
This role involves architecting the guest experience transformation as the property transitions to a Tapestry by Hilton lifestyle brand in 2027

Job Summary

  • This role involves architecting the guest experience transformation as the property transitions to a Tapestry by Hilton lifestyle brand in 2027.
  • The successful candidate will lead a high-performing Front Office, Concierge, and Bell Services team while managing departmental budgets and P&L performance.
  • Pyramid Global Hospitality offers comprehensive benefits including health insurance, retirement plans, paid time off, and ongoing training opportunities.

Matching Summary

This role involves architecting the guest experience transformation as the property transitions to a Tapestry by Hilton lifestyle brand in 2027.

Salary

Base: $95,000 - $115,000; Bonus/Equity: Enticing bonus programs mentioned; Benefits: Comprehensive health insurance, 401k match, paid time off, wellness programs

Skills & Requirements

Must-have

  • Front Office or Guest Services management experience
  • Oversee multiple team members and operational functions
  • Drive guest satisfaction results and lead teams through change
  • Manage departmental budgets and P&L accountability
  • Proficiency with property management systems (PMS)

Nice-to-have

  • Experience in lifestyle or boutique hotel environments
  • Track record of leading brand transformation projects
  • Familiarity with mobile check-in and AI-driven tools
  • Passion for design, culture, and community
  • Bilingual or multilingual proficiency

Key Requirements

  • 3 to 5 years progressive Front Office or Guest Services management experience
  • 2+ years in supervisory or director-level role
  • Strong financial acumen with budget and P&L experience
  • Bachelor's degree in Hospitality Management or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter