Level 2 Support Specialist

Welo Data

Noida, India
**
Technical backbone of support model
Deep expertise
Faster resolution cycles
** Welo Data is seeking a Level 2 Support Specialist to provide technical support and resolve complex issues within their AI-driven services. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and experience in customer support. **

Job Summary

  • The Technical Support specialist operates as the technical backbone of our support model.
  • Each team is designed to provide deep expertise, faster resolution cycles, and end-to-end ownership of customer issues across our complex product ecosystem.
  • Technical Support specialists act as the escalation point, ensuring that advanced technical challenges are diagnosed quickly, solved effectively, and documented for continuous improvement.

Matching Summary

Match Score: 75

** Welo Data is seeking a Level 2 Support Specialist to provide technical support and resolve complex issues within their AI-driven services. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and experience in customer support. **

Skills & Requirements

Must-have

  • technical backbone of support model
  • deep expertise
  • faster resolution cycles
  • end-to-end ownership
  • advanced technical challenges

Nice-to-have

  • practical applied AI expertise
  • strong academic experience
  • deep working knowledge
  • state-of-the-art AI tools

Key Requirements

  • Level 2 Support Specialist experience

Work Rights

Not specified

Tailored Resume

Cover Letter