Team Lead, Customer Success, Rbs Strategic Account Services Us

Amazon

Bengaluru, Karnataka, India
On-site
People management experience
Sla adherence
Coaching customer success managers
The role involves leading a team of Customer Success Managers to support Third-Party marketplace Sellers

Job Summary

  • The role involves leading a team of Customer Success Managers to support Third-Party marketplace Sellers.
  • You will be responsible for achieving Seller satisfaction and operational goals through effective team management.
  • Collaboration across teams is essential to continuously improve the quality of support delivered to Sellers.

Matching Summary

The role involves leading a team of Customer Success Managers to support Third-Party marketplace Sellers.

Skills & Requirements

Must-have

  • People management experience
  • SLA adherence
  • Coaching Customer Success Managers

Nice-to-have

  • Passion for operational excellence
  • Strong relationship building skills
  • Ability to drive process improvements

Key Requirements

  • Experience in a fast-paced environment
  • Ability to manage escalations
  • Experience in coaching and mentoring

Work Rights

Not specified

Tailored Resume

Cover Letter