Retail Equipment Services Lead

Public Lands Fund

Fayetteville, NC, US
**
Bike repair and maintenance
Snow equipment tuning and waxing
Shop scheduling and safety compliance
** The Public Lands Fund is seeking a Retail Equipment Services Lead to manage the service department at its House of Sport location in Fayetteville, NC. The ideal candidate will be responsible for overseeing equipment maintenance, providing exceptional customer service, and training a team of technicians while embodying the company's commitment to community engagement and athlete support. **

Job Summary

  • The Equipment Services Lead is responsible for operating the store's service department, ensuring high quality and safety standards while delivering extraordinary service to athletes.
  • This role involves leading a team in building, maintaining, and repairing various equipment including bicycles and snow gear, as well as educating customers on product usage.
  • The position requires strong leadership competencies including accountability, customer focus, and talent development to build and certify a team of technicians.

Matching Summary

Match Score: 75

** The Public Lands Fund is seeking a Retail Equipment Services Lead to manage the service department at its House of Sport location in Fayetteville, NC. The ideal candidate will be responsible for overseeing equipment maintenance, providing exceptional customer service, and training a team of technicians while embodying the company's commitment to community engagement and athlete support. **

Skills & Requirements

Must-have

  • Bike repair and maintenance
  • Snow equipment tuning and waxing
  • Shop scheduling and safety compliance
  • Team training and certification management
  • Customer service and product education

Nice-to-have

  • Passion for athletes and sports community
  • Experience in high-end retail environments
  • Strong leadership and mentorship skills
  • Ability to work flexible shifts including nights
  • Commitment to inclusive and diverse workforce

Key Requirements

  • 2+ years shop experience with bike and equipment repair
  • Prior retail sales or customer-focused experience preferred
  • Flexible availability including nights, weekends, and holidays
  • Previous experience managing a team preferred
  • Satisfactory background check required

Work Rights

Not specified

Tailored Resume

Cover Letter