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The Connect and Assure Specialist position at 922 involves managing business customer orders and incidents related to telecommunications services, ensuring a high-quality customer experience. Ideal candidates should have technical knowledge of telecommunications technologies and experience in operational customer support, along with strong communication and organizational skills. The company promotes a diverse and inclusive workplace with flexible working arrangements and a commitment to employee development.
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Job Summary
The role involves end-to-end ownership and technical case management of business customer orders and incidents to ensure strong customer experiences.
Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers equal employment opportunities, great training, flexible working arrangements, and a commitment to an inclusive workplace culture.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist position at 922 involves managing business customer orders and incidents related to telecommunications services, ensuring a high-quality customer experience. Ideal candidates should have technical knowledge of telecommunications technologies and experience in operational customer support, along with strong communication and organizational skills. The company promotes a diverse and inclusive workplace with flexible working arrangements and a commitment to employee development.
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Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Stakeholder communication skills
Shift rotation availability
Nice-to-have
Customer empathy and engagement
Organisational skills
Process improvement mindset
Decision-making within defined processes
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environments
Permanent position with rostered shifts between 7:00 AM and 7:00 PM