Guest Service Manager – Aman Rosa Alpina

Amanresorts International Pte. Ltd

Rosa Alpina, Italy
Oversee guest service team operations
Train team on aman brand promises
Manage guest recognition programs
The role involves overseeing all Guest Services operations and ensuring the highest level of guest satisfaction in accordance with Aman's philosophy

Job Summary

  • The role involves overseeing all Guest Services operations and ensuring the highest level of guest satisfaction in accordance with Aman's philosophy.
  • Candidates must be familiar with Service Ritual Seva and lead the team in delivering a seamless, personalized guest experience.
  • The position requires actively managing guest requests, updating profiles, and implementing recognition programs for VIPs and repeat guests.

Matching Summary

The role involves overseeing all Guest Services operations and ensuring the highest level of guest satisfaction in accordance with Aman's philosophy.

Skills & Requirements

Must-have

  • Oversee Guest Service Team operations
  • Train team on Aman Brand Promises
  • Manage guest recognition programs
  • Utilize Opera Cloud and Hotsos systems
  • Resolve guest complaints professionally

Nice-to-have

  • Experience with luxury hospitality standards
  • Strong interpersonal relationship building skills
  • Ability to lead by example in service rituals

Key Requirements

  • Direct supervision of Front Office Manager or Guest Service Manager
  • Proficiency in automation tools like Teams, Okkami, Sevenrooms
  • Knowledge of hotel safety procedures and code of discipline

Work Rights

Not specified

Tailored Resume

Cover Letter