Customer Service Officer (north / North-east)

THE WRITE CONNECTION PTE. LTD.

Singapore
Base: competitive remuneration; bonus/equity: perf...
On-site
Customer service excellence
Sales and leads management
Proficiency in macbook and g-suite
The Write Connection Pte. Ltd. is seeking a Customer Service Officer to provide exceptional service and support to students and parents in their English enrichment programs. The role involves sales management, customer service, and administrative tasks, promoting a collaborative and positive work environment

Job Summary

  • The Write Connection is committed to nurturing generations of critical, compassionate thinkers through exceptional English enrichment programmes.
  • Customer Service Officers play a pivotal role by delivering outstanding service, managing sales leads, and supporting administrative tasks in a collaborative team environment.
  • The company offers competitive remuneration, performance-based incentives, professional development opportunities, and comprehensive staff benefits including medical, dental, and exclusive discounts.

Matching Summary

Match Score: 85

The Write Connection Pte. Ltd. is seeking a Customer Service Officer to provide exceptional service and support to students and parents in their English enrichment programs. The role involves sales management, customer service, and administrative tasks, promoting a collaborative and positive work environment.

Salary

Base: Competitive remuneration; Bonus/Equity: Performance-based incentives; Benefits: Comprehensive medical and dental, leave benefits, staff discounts

Skills & Requirements

Must-have

  • Customer service excellence
  • Sales and leads management
  • Proficiency in MacBook and G-Suite
  • Handling customer inquiries
  • Administrative support and scheduling
  • Flexible work location
  • Team collaboration and communication

Nice-to-have

  • Positive and professional demeanor
  • Strong listening skills
  • Commitment to work ethics
  • Ability to work independently
  • Participation in marketing events
  • Continuous process improvement

Key Requirements

  • Minimum GCE 'O' levels qualification
  • At least 1 year customer service experience
  • Experience in education or enrichment setting preferred
  • Strong English communication skills
  • Sales experience advantageous
  • Ability to work flexible hours including weekends

Work Rights

Not specified

Tailored Resume

Cover Letter