This role will support the design, documentation, and governance of end-to-end operational processes and target operating model elements across the US Retail business
Job Summary
This role will support the design, documentation, and governance of end-to-end operational processes and target operating model elements across the US Retail business.
You will act as a hands-on process and standards leader, driving consistency, enabling scale, and reinforcing operational discipline across teams.
Howden offers a unique ownership model where employees are shareholders, empowering them to build a business they truly own and be trusted to look after clients and grow together.
Matching Summary
This role will support the design, documentation, and governance of end-to-end operational processes and target operating model elements across the US Retail business.
Skills & Requirements
Must-have
Process design and documentation
Process governance and control
Insurance brokerage operations
Translating strategy into executable processes
Operational discipline and consistency
Nice-to-have
Entrepreneurial spirit
Collaborative and detail-oriented
No-limits mindset
Employee ownership culture
Key Requirements
8+ years experience in process design/governance/operational excellence
Strong understanding of brokerage operations and systems
Proven ability to design, document, and govern processes
Bachelor's degree in Business, Operations, or related field