Principal Vertex/tax Customer Success Account Manager

Vertex Inc

Remote
Base: $114,500.00 - $148,800.00; bonus/equity: may...
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Senior-level technical expertise
Strategic guidance for customers
Proactive customer engagement
** Vertex Inc is seeking a Principal Customer Success Account Manager to work remotely, focusing on ensuring customer satisfaction and maximizing value from their tax solutions. The role involves technical expertise, strategic guidance, and cross-functional collaboration to enhance customer experience and engagement. **

Job Summary

  • The Principal CSAM partners directly with strategic customers to ensure maximum value from Vertex tax solutions, acting as an extension of the customer’s tax and technical teams.
  • This role provides senior-level technical expertise, strategic guidance, and proactive engagement throughout the customer lifecycle, leading cross-functional collaboration to drive adoption, optimize usage, ensure renewals, and support long-term customer success.
  • There is an opportunity to manage, coach, and develop team members, including performance management and employee development initiatives.

Matching Summary

Match Score: 75

** Vertex Inc is seeking a Principal Customer Success Account Manager to work remotely, focusing on ensuring customer satisfaction and maximizing value from their tax solutions. The role involves technical expertise, strategic guidance, and cross-functional collaboration to enhance customer experience and engagement. **

Salary

Base: $114,500.00 - $148,800.00; Bonus/Equity: May be eligible for Vertex Bonus Plan, commission/bonus, and/or equity grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Senior-level technical expertise
  • Strategic guidance for customers
  • Proactive customer engagement
  • Drive product adoption and usage
  • Manage customer renewals
  • Cross-functional collaboration

Nice-to-have

  • Influence product strategy
  • Lead global programs
  • Promote monetized programs
  • Negotiate win-win solutions

Key Requirements

  • 10+ years professional experience
  • 8+ years applications support/technical roles
  • 4+ years project management experience
  • Strong ERP platform knowledge
  • Expertise in transaction tax systems
  • Technical understanding of software integration
  • Ability to manage complex accounts

Work Rights

Not specified

Tailored Resume

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