Advisor I, Customer Service – Indian

Concentrix

Kuala Lumpur, Malaysia
Not specified
High school diploma or equivalent education
Strong verbal and written communication skills
Ability to work in a fast-paced environment
Concentrix is seeking an Advisor I for Customer Service in Kuala Lumpur, Malaysia. The role involves providing customer support through various communication channels while ensuring quality service and adherence to performance metrics

Job Summary

  • The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems.
  • Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with clients.
  • The role requires flexibility to rotate shifts and the ability to handle complex queries independently in a high-production environment.

Matching Summary

Match Score: 75

Concentrix is seeking an Advisor I for Customer Service in Kuala Lumpur, Malaysia. The role involves providing customer support through various communication channels while ensuring quality service and adherence to performance metrics.

Skills & Requirements

Must-have

  • High school diploma or equivalent education
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Proficiency with computer navigation and PC tools
  • Flexibility to rotate shifts as needed

Nice-to-have

  • Demonstrates empathy and builds rapport
  • Skilled in multi-tasking and adapting quickly
  • Experience with call tracking databases
  • Team player with independent work capability
  • Patience in handling repetitive work

Key Requirements

  • High school diploma preferred
  • Three to six months of relevant experience preferred
  • Minimum two years of college education for Philippines location
  • No prior call center experience required for Philippines location
  • Ability to effectively communicate in English

Work Rights

Not specified

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