Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, United States
Base: $19-$22ph; bonus/equity: performance-based b...
On-site
Client interaction management
Staff scheduling and supervision
Training material updates
Great Road Vet Hospital is seeking a Client Service Representative Supervisor to ensure exceptional client interactions and manage a team in their Acton, MA location. The ideal candidate should have at least three years of experience in veterinary or related fields and possess strong leadership, communication, and customer service skills

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • At Great Road Veterinary Hospital, we’re committed to your growth, development, well-being, and success.

Matching Summary

Match Score: 85

Great Road Vet Hospital is seeking a Client Service Representative Supervisor to ensure exceptional client interactions and manage a team in their Acton, MA location. The ideal candidate should have at least three years of experience in veterinary or related fields and possess strong leadership, communication, and customer service skills.

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts

Skills & Requirements

Must-have

  • Client interaction management
  • Staff scheduling and supervision
  • Training material updates
  • End-of-day procedure auditing
  • Veterinary client relations
  • Appointment scheduling optimization

Nice-to-have

  • Compassionate and energetic demeanor
  • Fostering professional growth
  • Supportive workplace culture
  • Technological update recommendations

Key Requirements

  • 3 years of relevant experience in veterinary settings
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience
  • High school diploma

Work Rights

Not specified

Tailored Resume

Cover Letter