Customer Care Team Lead

Cleanaway Waste Management Ltd

Somersby, NSW, Australia
Attractive salary pyckage; not specified; pyid pyr...
On-site
Proven experience leading teams in high-volume customer service
Strong leadership capability to guide and motivate diverse teams
Experience managing workflow rosters or resourcing to meet demands
The role involves leading a busy team based in Somersby to manage high-volume customer care functions for municipal and residential clients

Job Summary

  • The role involves leading a busy team based in Somersby to manage high-volume customer care functions for municipal and residential clients.
  • Responsibilities include workload management, resource planning, team performance oversight, and resolving escalations and complaints.
  • The company offers an attractive salary package, career development opportunities, paid parental leave, and various benefits including an employee share plan.

Matching Summary

The role involves leading a busy team based in Somersby to manage high-volume customer care functions for municipal and residential clients.

Salary

Attractive salary package; Not specified; Paid parental leave, annual employee share plan offer, novated leasing, flu vaccinations, EAP access, health insurance discounts

Skills & Requirements

Must-have

  • Proven experience leading teams in high-volume customer service
  • Strong leadership capability to guide and motivate diverse teams
  • Experience managing workflow rosters or resourcing to meet demands

Nice-to-have

  • Solutions-focused approach to escalations and complaints
  • Hands-on approach with ability to build positive stakeholder relationships
  • Ability to step in during peak periods to support the team

Key Requirements

  • Proven experience leading teams in high-volume contact centre environment
  • Experience managing workflow, rosters or resourcing
  • Verification of qualifications, licences and right-to-work status required

Work Rights

Verification of right-to-work status required

Tailored Resume

Cover Letter