Customer Service Representative

Better Debt Solutions

Irvine, CA, USA
$25–30ph
On-site
Handle high-volume inbound calls
Provide clear and accurate information
De-escalate client concerns
Serve as the first point of contact for clients, managing high-volume inbound calls and providing clear, accurate information

Job Summary

  • Serve as the first point of contact for clients, managing high-volume inbound calls and providing clear, accurate information.
  • Review client accounts, payment schedules, and program details in real time to address inquiries and concerns.
  • Identify call types and route them appropriately, ensuring clients are directed to the correct teams efficiently.

Matching Summary

Serve as the first point of contact for clients, managing high-volume inbound calls and providing clear, accurate information.

Salary

$25–30/hour

Skills & Requirements

Must-have

  • Handle high-volume inbound calls
  • Provide clear and accurate information
  • De-escalate client concerns
  • Document client interactions
  • Work in a fast-paced environment

Nice-to-have

  • Strong emotional intelligence
  • Sound judgment
  • Handle sensitive information

Key Requirements

  • 1-2 years in customer service, sales, or client-facing roles
  • High school diploma or equivalent
  • Experience using CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter