Software Development Manager, Amazon Leo - Customer Support Solutions

Amazon

Redmond, WA, US
On-site
Ai-powered agent tooling development
Cloud-native systems on aws
Llm and rag pipeline integration
Amazon is seeking a Software Development Manager for its Amazon Leo initiative, aimed at enhancing global broadband access through satellite technology. The role involves leading a team to develop AI-driven customer support solutions, fostering a culture of innovation, and directly impacting customer satisfaction

Job Summary

  • Amazon Leo is building a constellation of 3,236 satellites to provide global broadband access to unserved communities.
  • The role involves leading the Assisted Care team to create AI-first customer support solutions including real-time co-pilots and diagnostic insights.
  • Candidates must have a proven track record of delivering large-scale cloud-native systems with modern AI/ML integration patterns.

Matching Summary

Match Score: 85

Amazon is seeking a Software Development Manager for its Amazon Leo initiative, aimed at enhancing global broadband access through satellite technology. The role involves leading a team to develop AI-driven customer support solutions, fostering a culture of innovation, and directly impacting customer satisfaction.

Skills & Requirements

Must-have

  • AI-powered agent tooling development
  • Cloud-native systems on AWS
  • LLM and RAG pipeline integration
  • Real-time orchestration systems
  • Scalable infrastructure architecture

Nice-to-have

  • Startup-like fast-paced environment
  • Rapid innovation culture
  • Cross-functional collaboration skills
  • Mentoring and team development focus
  • Strategic long-term vision balancing

Key Requirements

  • U.S. citizenship or permanent resident status required
  • Proven experience leading engineering teams
  • Strong background in AWS and AI/ML architectures

Work Rights

Must be U.S. citizen, national, Green Card holder, refugee, or asylee

Tailored Resume

Cover Letter