Clinical Customer Success Manager

GE HealthCare UK

United States
Fully remote
Manage and develop customer accounts
Trusted partner to radiation oncology departments
Build strong, strategic customer relationships
The Clinical Customer Success Manager position at GE HealthCare UK focuses on managing customer relationships within the MIM Software business, specifically in Radiation Oncology. The role requires candidates with significant experience in customer success and healthcare to ensure effective use of imaging software among clients

Job Summary

  • Manage and develop customer accounts both remotely and on-site to foster a cohesive customer experience.
  • Build strong, strategic customer relationships, proactively identifying workflow changes, adoption barriers and opportunities to deepen utilization of MIM products.
  • Collaborate cross functionally with various internal departments (such as product management, engineering, sales, and support teams) to communicate customer needs, resolve issues, and ensure timely follow up.

Matching Summary

Match Score: 85

The Clinical Customer Success Manager position at GE HealthCare UK focuses on managing customer relationships within the MIM Software business, specifically in Radiation Oncology. The role requires candidates with significant experience in customer success and healthcare to ensure effective use of imaging software among clients.

Skills & Requirements

Must-have

  • Manage and develop customer accounts
  • Trusted partner to Radiation Oncology departments
  • Build strong, strategic customer relationships
  • Provide expert level software training
  • Collaborate cross functionally with internal departments
  • Monitor customer activity and product usage trends

Nice-to-have

  • Patient focus
  • Deep & strategic account relationships
  • Evolve their use of our products

Key Requirements

  • 5+ years in Customer Success, Clinical Applications, Radiation Oncology, Medical Imaging, Medical Physics, Dosimetry, or related healthcare experience
  • Bachelor's degree preferred
  • High competency in IT systems commonly used in healthcare
  • Willingness to travel up to 30%

Work Rights

Legal authorization to work in the US

Tailored Resume

Cover Letter