Customer Service Fulfillment Officer (outsourcing)

United Overseas Bank

Excellent verbal and written english communication skills
Strong customer service and interpersonal abilities
Proficiency with microsoft office and email systems
The role involves attending to outbound telephone calls and resolving customer requests in a timely manner according to standard operating procedures

Job Summary

  • The role involves attending to outbound telephone calls and resolving customer requests in a timely manner according to standard operating procedures.
  • Candidates will provide professional, friendly, and high-quality customer service while projecting a positive image of the bank.
  • The position requires processing financial entries and adjustments on customer accounts as necessary to ensure effective follow-up.

Matching Summary

The role involves attending to outbound telephone calls and resolving customer requests in a timely manner according to standard operating procedures.

Skills & Requirements

Must-have

  • Excellent verbal and written English communication skills
  • Strong customer service and interpersonal abilities
  • Proficiency with Microsoft Office and email systems
  • Ability to handle complaints assertively and professionally
  • Experience with telephone and multi-channel customer contact

Nice-to-have

  • Prior call center experience preferred
  • Knowledge of banking products and services
  • Analytical mindset for identifying customer needs
  • Team player with initiative and commitment
  • Ability to work under pressure and multitask

Key Requirements

  • Diploma or Degree in any field
  • Good command of written and spoken English
  • Working knowledge of specialized banking systems

Work Rights

Not specified

Tailored Resume

Cover Letter