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Broadridge Business Process Outsourcing LLC is seeking a Head of Client Support for their Sentry business, responsible for providing post-sale technical support for their credit and loan platform. The ideal candidate will have experience in client service, a strong technical background, and the ability to manage a team while ensuring customer satisfaction.
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Job Summary
Responsible for post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance.
Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
Manage a team of technical support analysts in multiple offices and collaborate with global support staff in addition to a hybrid management approach with support staff in India.
Matching Summary
Match Score: 75
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Broadridge Business Process Outsourcing LLC is seeking a Head of Client Support for their Sentry business, responsible for providing post-sale technical support for their credit and loan platform. The ideal candidate will have experience in client service, a strong technical background, and the ability to manage a team while ensuring customer satisfaction.
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Salary
Base: $160,000-$180,000 USD; Bonus/Equity: Bonus Eligible; Benefits: Not specified
Skills & Requirements
Must-have
Post-sale technical support
Cloud-based proprietary software
Client and internal department liaison
Prioritize multiple client inquiries
Manage client production upgrades
Team performance monitoring with KPIs
Develop strategic plans for regions
Nice-to-have
Passion for client service and technology
Collaborative environment
AI initiatives and data strategies
Key Requirements
5-8 years of professional work experience
Degree in finance, accounting, analytics, technology, or related field
Familiar with SaaS portfolio management products
Ability to navigate various levels in conversation