Product Manager – Disputes

Southsidecb

Product management in financial services
Disputes and payments experience
Customer insight and product thinking
You will own and evolve Disputes experiences across digital and assisted channels to deliver faster and clearer resolutions

Job Summary

  • You will own and evolve Disputes experiences across digital and assisted channels to deliver faster and clearer resolutions.
  • The role involves partnering with Risk, Compliance, Legal, and Operations to ensure fair, consistent, and defensible decisions.
  • The Disputes squad is a cross-functional team focused on improving customer experience and operational efficiency in high-stress situations.

Matching Summary

You will own and evolve Disputes experiences across digital and assisted channels to deliver faster and clearer resolutions.

Skills & Requirements

Must-have

  • Product management in financial services
  • Disputes and payments experience
  • Customer insight and product thinking
  • Data-driven problem framing
  • Stakeholder management across Technology and Risk
  • Regulated environment risk balancing

Nice-to-have

  • Strong problem framing and discovery practice
  • Experience with servicing journeys
  • Outcome-led, evidence-based delivery
  • Continuous discovery and prioritization
  • Collaboration with cross-functional teams

Key Requirements

  • Experience as a Product Manager or similar
  • Experience in payments or disputes preferred
  • Tertiary qualification in business or related discipline preferred
  • Ability to work in regulated environments
  • Excellent communication skills
  • Risk mindset and proactive risk management

Work Rights

Not specified

Tailored Resume

Cover Letter