This role involves leading a help desk team to deliver prompt, expert technical support while ensuring high-quality incident resolution
Job Summary
This role involves leading a help desk team to deliver prompt, expert technical support while ensuring high-quality incident resolution.
Candidates must possess an active U.S. Secret Security Clearance and the ability to obtain access to Special Access Programs.
The position offers a competitive salary range of $119,850 to $162,150 along with potential signing bonuses and comprehensive benefits.
Matching Summary
This role involves leading a help desk team to deliver prompt, expert technical support while ensuring high-quality incident resolution.
Salary
Base: $119,850 – $162,150; Bonus: Potential signing bonus for eligible external candidates; Benefits: Health insurance, retirement plans, paid time off
Skills & Requirements
Must-have
Active CompTIA Security+ certification
3+ years Windows Desktop administration
3+ years IT Help Desk experience
Agile planning tools like Jira or Version One
Process improvement implementation
Nice-to-have
Bachelor's degree or equivalent military experience
Linux or Windows COTS Integration experience
Scaled Agile Framework knowledge
Desktop server storage network hardware experience
Key Requirements
Active U.S. Secret Security Clearance required
CompTIA Security+ certification mandatory
U.S. Citizenship required for export control compliance
3+ years Windows Desktop administration experience