Customer Success Manager

Equipmentsharecom

Columbia, MO, US
**
Own book of business post-sale
Develop customer success plans
Drive customer adoption and engagement
** EquipmentShare is seeking a Customer Success Manager for their Columbia, MO headquarters. The role focuses on enhancing the post-sale customer experience and driving customer outcomes through strategic engagement, while the company emphasizes a people-first culture and innovative technology. **

Job Summary

  • As a Customer Success Manager, you own the post-sale customer experience and are accountable for driving measurable customer outcomes.
  • You act as a strategic partner to your customers—aligning T3 to their business goals, accelerating time-to-value, and ensuring adoption, retention, and growth across your portfolio.
  • We’re a people-first company powered by cutting-edge technology, and we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Matching Summary

Match Score: 75

** EquipmentShare is seeking a Customer Success Manager for their Columbia, MO headquarters. The role focuses on enhancing the post-sale customer experience and driving customer outcomes through strategic engagement, while the company emphasizes a people-first culture and innovative technology. **

Skills & Requirements

Must-have

  • Own book of business post-sale
  • Develop Customer Success Plans
  • Drive customer adoption and engagement
  • Monitor customer health and sentiment
  • Connect capabilities to ROI
  • Resolve customer issues cross-functionally

Nice-to-have

  • Voice of the customer advocate
  • Identify expansion opportunities
  • Embrace change and continuous improvement
  • Bring energy, effort, and optimism

Key Requirements

  • 2+ years in Customer Success or Account Management
  • Manage portfolio and prioritize accounts
  • Experience working cross-functionally
  • Data-driven mindset
  • Excellent communication skills focused on business outcomes

Work Rights

Not specified

Tailored Resume

Cover Letter