Service Request Analyst - Au Citizen

Accenture Australia

Not specified (implying potential flexibility).
Service request and catalogue management experience
Strong understanding of itil processes
Experience with servicenow itsm tools
Accenture Australia is seeking a Service Request Analyst who is passionate about service excellence and continuous improvement, particularly in alignment with ITIL standards. The ideal candidate will have a solid background in service request and catalogue management, as well as the ability to communicate technical details effectively to non-technical audiences

Job Summary

  • This role requires managing Service Request and Catalogue practices while ensuring strict alignment with ITIL frameworks.
  • Candidates must be Australian Citizens with an active Baseline or NV1 security clearance to handle sensitive information.
  • The position offers flexible work arrangements, 18 weeks of paid parental leave, and structured career development opportunities.

Matching Summary

Match Score: 85

Accenture Australia is seeking a Service Request Analyst who is passionate about service excellence and continuous improvement, particularly in alignment with ITIL standards. The ideal candidate will have a solid background in service request and catalogue management, as well as the ability to communicate technical details effectively to non-technical audiences.

Skills & Requirements

Must-have

  • Service Request and Catalogue Management experience
  • Strong understanding of ITIL processes
  • Experience with ServiceNow ITSM tools
  • Ability to translate technical details for non-technical audiences
  • Australian Citizenship required

Nice-to-have

  • ITIL 4 Foundations certification
  • Government sector experience
  • Shift work and on-call flexibility
  • Continuous Service Improvement (CSI) initiative leadership

Key Requirements

  • Australian Citizenship
  • Active Baseline or NV1 Security Clearance
  • ITIL 4 Foundations certification preferred
  • ServiceNow familiarity
  • Enterprise or government setting experience

Work Rights

Must have Australian Citizenship

Tailored Resume

Cover Letter