CRP Informationssysteme GmbH is seeking a Support Analyst to manage support requests, install and update applications, and document customer communications. The ideal candidate should possess over a year of customer service experience in a technical setting, demonstrate strong problem-solving skills, and effectively document interactions
Job Summary
The role involves handling support calls and tickets while installing and updating various product line and third-party applications.
Candidates must exercise sound professional judgment to investigate technical problems and collect detailed information for resolution.
All customer communications must be documented through tickets, requiring strong verbal and written skills.
Matching Summary
Match Score: 75
CRP Informationssysteme GmbH is seeking a Support Analyst to manage support requests, install and update applications, and document customer communications. The ideal candidate should possess over a year of customer service experience in a technical setting, demonstrate strong problem-solving skills, and effectively document interactions.
Skills & Requirements
Must-have
Handle support calls or tickets
Install and update applications
Investigate technical problems
Document customer communication
Nice-to-have
Sound professional judgment
Ability to multi-task effectively
Work well autonomously
Key Requirements
1+ year of customer service experience in a technical environment