Customer Experience Advisor | S1 | Retail Banking | Newark/grantham Twin

Santander

Newark, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Outstanding customer service skills
Effective communication with customers
Flexible and multi-skilled approach
Santander is driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible

Job Summary

  • Santander is driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with transactions, queries, and protecting customers against fraud and scams.
  • Employees receive a starting salary of £25,000 plus a £500 annual cash allowance, 25 days’ holiday plus bank holidays, pension contributions, voluntary healthcare benefits, and wellbeing support.

Matching Summary

Santander is driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, pension contributions, healthcare benefits

Skills & Requirements

Must-have

  • Outstanding customer service skills
  • Effective communication with customers
  • Flexible and multi-skilled approach
  • Working on rota basis Monday to Saturday
  • Handling cash transactions and queries
  • Fraud and scam protection

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Effective team working skills
  • Openness to broad range of activities
  • Ability to adapt to business needs
  • Problem solving and relationship building

Key Requirements

  • Proven customer service experience
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter