Participant Experience Liaison Ii

WelbeHealth

La Quinta, CA, United States
Base: $25.61 - $33.80 usd; bonus: included in tota...
On-site
Bachelor's degree in human services or related field
Minimum four years customer service experience
Proficiency in microsoft office programs
The role serves as an advocate for potential participants by providing a seamless onboarding experience and supporting them throughout their entire journey

Job Summary

  • The role serves as an advocate for potential participants by providing a seamless onboarding experience and supporting them throughout their entire journey.
  • Team members receive comprehensive benefits including medical, dental, vision insurance, 17 days of PTO, and a 401K match.
  • The position requires acting as the main point of contact for new participants during their first 90 days and conducting regular check-ins to ensure satisfaction.

Matching Summary

The role serves as an advocate for potential participants by providing a seamless onboarding experience and supporting them throughout their entire journey.

Salary

Base: $25.61 - $33.80 USD; Bonus: Included in total rewards package; Benefits: Medical, Dental, Vision, 401(k) match

Skills & Requirements

Must-have

  • Bachelor's degree in human services or related field
  • Minimum four years customer service experience
  • Proficiency in Microsoft Office programs

Nice-to-have

  • Experience with vulnerable senior populations
  • Ability to manage sensitive conversations with compassion
  • Self-directed execution in changing environments

Key Requirements

  • Bachelor's degree required
  • Four years of customer service experience
  • Proficiency in data entry and analysis

Work Rights

Not specified

Tailored Resume

Cover Letter