Illumina enables life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients
Job Summary
Illumina enables life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
The Sr Customer Care Specialist manages Latin America Channel Partners and Customers interactions for order and delivery management, inquiry and case management, serving as a liaison between customers and internal teams.
The company is deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission.
Matching Summary
Illumina enables life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Skills & Requirements
Must-have
Order entry fulfillment
International export shipments management
Customer and channel partner support
Cross-functional collaboration
Global trade operations
Nice-to-have
Life sciences company experience
Process improvement initiatives
Exceptional customer experience
Building strong relationships
Key Requirements
3+ years experience customer support
Bachelor’s degree in Foreign Trade, International Business, Business Administration or equivalent
Experience in trade & compliance
Bilingual English and Portuguese
Proficiency in Microsoft Office and CRM/ERP Systems