Lead Solution Engineer | Service Cloud

SALESFORCE

Not specified; not specified; not specified
Strong understanding of contact centre operations
Experience as a sales engineer or solution architect
Hands-on experience with application configuration
The role involves advocating for the value of AI-powered Service Cloud solutions to C-level executives and IT stakeholders

Job Summary

  • The role involves advocating for the value of AI-powered Service Cloud solutions to C-level executives and IT stakeholders.
  • Candidates will collaborate with cross-functional teams to design solution architectures and lead technical proof of concepts.
  • Salesforce offers a culture where ambition meets action, focusing on innovation through Agentforce and AI-driven customer success.

Matching Summary

The role involves advocating for the value of AI-powered Service Cloud solutions to C-level executives and IT stakeholders.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Strong understanding of contact centre operations
  • Experience as a Sales Engineer or Solution Architect
  • Hands-on experience with application configuration
  • Ability to develop technical sales strategies
  • Knowledge of cloud technologies and AI landscape

Nice-to-have

  • Familiarity with Service Cloud products and digital channels
  • AI-first mindset with generative AI strategies
  • Experience with competitor platforms like Zendesk or ServiceNow
  • Exposure to workforce optimisation (WFO/WFM) technologies
  • Understanding of back-office ERP systems

Key Requirements

  • Proven ability to collaborate in diverse environments
  • Willingness to travel up to 50%
  • Experience within a CRM or AI-focused organisation

Work Rights

Not specified

Tailored Resume

Cover Letter