Is Service Desk Analyst

Virtua Health

Base: $24.51 - $36.89; bonus/equity: not specified...
Fully remote
2 years technical support experience
Service now itsm tool
Strong customer service approach
Virtua Health is seeking a Service Desk Analyst to provide front-line support for IS customer incidents, requests, and problems, with a focus on exceptional customer service and technical expertise. The position is fully remote and requires a combination of technical support and customer service experience, with a strong emphasis on communication and problem-solving skills

Job Summary

  • Virtua Health is dedicated to better serving the community through exceptional care and innovative health services.
  • The Service Desk Analyst provides front line support for IS customer incidents and requests, ensuring high levels of service and technical expertise.
  • Virtua offers a comprehensive benefits package for both full-time and part-time colleagues.

Matching Summary

Match Score: 85

Virtua Health is seeking a Service Desk Analyst to provide front-line support for IS customer incidents, requests, and problems, with a focus on exceptional customer service and technical expertise. The position is fully remote and requires a combination of technical support and customer service experience, with a strong emphasis on communication and problem-solving skills.

Salary

Base: $24.51 - $36.89; Bonus/Equity: Not specified; Benefits: Comprehensive package

Skills & Requirements

Must-have

  • 2 years technical support experience
  • Service Now ITSM tool
  • strong customer service approach

Nice-to-have

  • excellent written and oral communication skills
  • ability to interact professionally
  • support for new team members

Key Requirements

  • High School diploma
  • Associates degree in IT may be acceptable
  • Customer Service Training preferred

Work Rights

Not specified

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