Client Relationship Team Manager

Covetrus

Brisbane, Australia
Hybrid
Leading customer-facing teams
Customer service excellence
Proactive account management
Lead a high-performing team responsible for delivering exceptional customer service, proactive account management, and outbound promotional engagement across a defined territory of veterinary clinics

Job Summary

  • Lead a high-performing team responsible for delivering exceptional customer service, proactive account management, and outbound promotional engagement across a defined territory of veterinary clinics.
  • Oversee an assigned territory of veterinary clinics by building relationships with key contacts to support retention and partnership longevity while monitoring account performance and identifying opportunities for growth.
  • Covetrus offers a family friendly culture, respectful workplace, and a suite of benefits including discounts on animal health products, health and wellbeing resources, and additional leave benefits.

Matching Summary

Lead a high-performing team responsible for delivering exceptional customer service, proactive account management, and outbound promotional engagement across a defined territory of veterinary clinics.

Skills & Requirements

Must-have

  • Leading customer-facing teams
  • Customer service excellence
  • Proactive account management
  • Outbound promotional engagement
  • CRM system experience
  • Data analysis and interpretation

Nice-to-have

  • Building a high-performing team
  • Animal health industry experience
  • High number of product SKUs
  • Family friendly culture
  • Respectful workplace

Key Requirements

  • Demonstrated leadership and coaching experience
  • Experience building a team highly regarded
  • Experience using CRM systems
  • Superior analysis skills

Work Rights

Not specified

Tailored Resume

Cover Letter