Process Executive

Atos

Chennai, IN
Not specified
Customer query resolution
Accuracy and timeliness
Business processes, policies and procedures
Atos is seeking a Process Executive in Chennai to handle customer queries and support business processes while maintaining high performance and quality standards. The ideal candidate will have experience in financial services, excellent communication skills, and a customer-centric approach

Job Summary

  • Deliver customer query resolution across a number of customer contact channels, consistently meeting performance indicators in accuracy and timeliness.
  • Achieve predefined quality levels to meet and exceed customer SLAs.
  • Display skills and behaviours required to be truly customer centric and maintain a focus on the customer throughout every interaction.

Matching Summary

Match Score: 85

Atos is seeking a Process Executive in Chennai to handle customer queries and support business processes while maintaining high performance and quality standards. The ideal candidate will have experience in financial services, excellent communication skills, and a customer-centric approach.

Skills & Requirements

Must-have

  • Customer query resolution
  • Accuracy and timeliness
  • Business processes, policies and procedures
  • Customer SLAs
  • Customer centricity
  • Telephony communication skills
  • Time management skills

Nice-to-have

  • Convey information simply and concisely
  • Collaborative work
  • Adaptable to changing priorities
  • Plan and work to tight timelines
  • Influence colleagues and stakeholders
  • Building relationships

Key Requirements

  • Previous experience in Life and Pensions
  • Previous experience in Financial Services
  • Good oral and written communication
  • Accurate and compliant communication

Work Rights

Not specified

Tailored Resume

Cover Letter