Not specified (assumed to be onsite due to the nature of the role in a bank office).
Customer interaction management
Cross-selling financial products
Operational procedure execution
This job posting is for a summer position at ING in Palma de Mallorca, focusing on managing customer interactions in a bank setting. The role emphasizes providing exceptional customer service, understanding financial products, and achieving sales objectives
Job Summary
The role focuses on managing client interactions in the office to meet bank strategy and deliver an outstanding customer experience.
Employees are responsible for informing clients about product offerings and proactively identifying cross-selling opportunities based on their financial needs.
Staff must execute banking operations efficiently while adhering to internal audit norms, security protocols, and established procedures.
Matching Summary
Match Score: 85
This job posting is for a summer position at ING in Palma de Mallorca, focusing on managing customer interactions in a bank setting. The role emphasizes providing exceptional customer service, understanding financial products, and achieving sales objectives.
Skills & Requirements
Must-have
Customer interaction management
Cross-selling financial products
Operational procedure execution
High customer experience standards
Nice-to-have
Proactive sales approach
Market and competitor knowledge
Process improvement insights
Key Requirements
University degree in Law, Economics, or Business Administration
MIFID II official certification
LCI certificate
Insurance certification
Minimum 1 year banking customer service experience
Knowledge of banking operations and sales techniques