Customer Service Specialist

AAA (Automobile Club)

Swansea, IL, United States
$15.24-$20.31 ph; incentive program based upon tea...
Exceptional customer service skills
Interface with members confidently
Provide insurance and membership support
Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals

Job Summary

  • Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.
  • Be eligible for a competitive benefits package, including Paid Volunteer time and Pension Plan.
  • Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.

Matching Summary

Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.

Salary

$15.24-$20.31 per hour; Incentive program based upon team and individual performance; Health Coverage, 401(K) with match, Pension, Tuition assistance, PTO, Paid parental leave, Wellness programs, Employee discounts

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Interface with members confidently
  • Provide insurance and membership support
  • Develop insurance leads for agents
  • Work overtime including Saturdays

Nice-to-have

  • Career-minded professional
  • Service-driven professional
  • Team environment
  • Adaptability to change
  • Meet deadlines

Key Requirements

  • High school diploma or GED
  • Personal Lines Insurance License
  • Background check and drug screening
  • Prior experience in insurance, retail sales, banking, or similar customer service/sales environment

Work Rights

Not specified

Tailored Resume

Cover Letter