Gmi Customer Engagement

IQVIA Inc

Madrid, Spain
Hybrid
2-3 years relevant experience
Strong customer service skills
Fluency in english and spanish
IQVIA Inc is seeking a GMI Customer Engagement professional in Madrid or Barcelona to build strong client relationships and support the sales process for their Global Market Insights solutions. The ideal candidate should have relevant experience in customer engagement, a background in life sciences or related fields, and strong analytical skills, with a focus on AI-driven solutions

Job Summary

  • The role involves acting as a key day-to-day contact for assigned GMI clients to build deep knowledge of accounts and maintain effective business relationships.
  • Candidates will partner with the Sales team to identify upsell and cross-sell opportunities based on usage patterns and unmet client needs.
  • The position requires proactively managing renewal dates, contractual milestones, and service quality to ensure client satisfaction and commercial success.

Matching Summary

Match Score: 85

IQVIA Inc is seeking a GMI Customer Engagement professional in Madrid or Barcelona to build strong client relationships and support the sales process for their Global Market Insights solutions. The ideal candidate should have relevant experience in customer engagement, a background in life sciences or related fields, and strong analytical skills, with a focus on AI-driven solutions.

Skills & Requirements

Must-have

  • 2-3 years relevant experience
  • Strong customer service skills
  • Fluency in English and Spanish

Nice-to-have

  • Prior life sciences market exposure
  • Interest in Artificial Intelligence
  • Experience with large transactional databases

Key Requirements

  • Degree in Life Science, Business Management, Engineering or related field
  • Office Package knowledge
  • Ability to communicate effectively at various organizational levels

Work Rights

Not specified

Tailored Resume

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