FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets
Job Summary
FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets.
The role involves attending to customer and intermediary enquiries via phone, email, webchat, and social media while delivering a positive service experience.
The position supports business financial goals, manages complaints, collaborates with stakeholders, and assists on assigned projects.
Matching Summary
FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets.
Skills & Requirements
Must-have
Customer service across multiple channels
Knowledge of life and general insurance
Compliance with insurance regulations
Proficiency in MS Office and tech tools
Multi-tasking and problem solving skills
Nice-to-have
Strong interpersonal communication skills
Ability to adapt in dynamic environment
Proactive approach to improvement
Commitment to confidentiality and ethics
Experience with CRM systems
Key Requirements
Minimum SPM or Diploma holder
At least 2 years customer service experience in insurance