Scuk Customer Experience Executive (12 Month Ftc)

Santander UK

Newport Pagnell, United Kingdom
Base: £25,000 - £28,000; bonus/equity: annual bonu...
Hybrid
Customer service experience required
Telephone and email communication skills
Gdpr and data protection act knowledge
This role involves resolving customer queries and complaints across telephone, email, live chat, and postal channels while ensuring GDPR compliance

Job Summary

  • This role involves resolving customer queries and complaints across telephone, email, live chat, and postal channels while ensuring GDPR compliance.
  • The position offers a competitive salary between £25,000 and £28,000 along with 25 days of holiday plus bank holidays.
  • Candidates must be willing to work hybrid hours starting with three days in the Newport Pagnell office before transitioning to Milton Keynes.

Matching Summary

This role involves resolving customer queries and complaints across telephone, email, live chat, and postal channels while ensuring GDPR compliance.

Salary

Base: £25,000 - £28,000; Bonus/Equity: Annual bonus based on performance; Benefits: 25 days holiday, pension, sharesave scheme

Skills & Requirements

Must-have

  • Customer service experience required
  • Telephone and email communication skills
  • GDPR and Data Protection Act knowledge
  • Ability to work under pressure
  • Strong attention to detail

Nice-to-have

  • Complaint handling experience preferred
  • Contact centre work experience preferred
  • Positive enthusiastic outlook
  • Receptive to change
  • Excellent interpersonal skills

Key Requirements

  • Customer service experience
  • Complaint handling experience (preferred)
  • Contact centre work experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter