Fnol Cabin Agent

American International Group, Inc. (AIG)

Mexico
Immediate attention to policyholders
Register new claims in systems
Validate policy status and collection
The FNOL Cabin Agent has the responsibility to provide immediate attention to the requests of our policyholders, even in situations where health and safety are compromised

Job Summary

  • The FNOL Cabin Agent has the responsibility to provide immediate attention to the requests of our policyholders, even in situations where health and safety are compromised.
  • The position is part of the Mexico Contact Center team, responsible for assisting our customers during a claim or who need assistance with a 24/7 service schedule, in accordance with local regulations and the criteria established by AIG guidelines.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The FNOL Cabin Agent has the responsibility to provide immediate attention to the requests of our policyholders, even in situations where health and safety are compromised.

Skills & Requirements

Must-have

  • immediate attention to policyholders
  • register new claims in systems
  • validate policy status and collection
  • provide customer service support
  • gather detailed information for claims
  • Microsoft Excel (High)

Nice-to-have

  • ability to work under pressure
  • high empathy and listening skills
  • problem-solving skills and quick thinking
  • efficient teamwork capacity
  • proactivity
  • willingness to learn

Key Requirements

  • 1 year in customer support
  • basic knowledge of insurance and claims
  • flexibility for shift rotation
  • attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter