The Cigna Group is seeking a Customer Service Contact Center Supervisor to lead a team of representatives, ensuring high-quality, customer-centric service while managing operational excellence. The ideal candidate will have strong leadership skills, experience in a contact center environment, and proficiency in English and Spanish
Job Summary
You will lead a team of Customer Service Representatives to deliver exceptional, customer-centric service, driving operational excellence and proactively managing global and client KPI commitments.
Motivate and develop your team, creating a positive, inclusive environment focused on growth and engagement while minimizing attrition.
Join us to lead a team that makes a real impact—delivering exceptional service and driving customer satisfaction every day.
Matching Summary
Match Score: 85
The Cigna Group is seeking a Customer Service Contact Center Supervisor to lead a team of representatives, ensuring high-quality, customer-centric service while managing operational excellence. The ideal candidate will have strong leadership skills, experience in a contact center environment, and proficiency in English and Spanish.
Skills & Requirements
Must-have
Manage workload and staffing
Oversee team productivity and quality
Develop and motivate team members
Handle customer escalations
Implement efficiency improvements
High level of English and Spanish
Nice-to-have
Foster collaboration and innovation
Champion change with positive attitude
Build strong internal and external relationships
Resilience under pressure
Key Requirements
At least two years’ experience managing operational back-office or contact center teams
Proven track record of achieving KPIs
Strong leadership skills
International mindset
Experience in coaching, talent development, and complaint management
Excellent communication, empathy, and problem-solving skills
Strong organization, planning, and prioritization abilities