Technical Support Engineer, Axon 911

Axon

New York, United States
Base: $79,470 - $105,960 usd; bonus/equity: compen...
On-site
5+ years technical support tier 2/3 experience
Strong networking knowledge osi tcp/ip subnetting
Voip unified communications sip rtp webrtc expertise
Axon 911 combines modern 911 infrastructure with an AI intelligence layer to help public safety agencies make better decisions

Job Summary

  • Axon 911 combines modern 911 infrastructure with an AI intelligence layer to help public safety agencies make better decisions.
  • The role requires taking ownership of technical issues, resolving problems efficiently, and acting as the primary point of contact for escalations.
  • Employees receive competitive salary, 401k match, discretionary paid time off, and comprehensive medical, dental, and vision plans.

Matching Summary

Axon 911 combines modern 911 infrastructure with an AI intelligence layer to help public safety agencies make better decisions.

Salary

Base: $79,470 - $105,960 USD; Bonus/Equity: Compensation includes bonus and stock awards; Benefits: Competitive salary, 401k match, PTO, parental leave, wellness support

Skills & Requirements

Must-have

  • 5+ years Technical Support Tier 2/3 experience
  • Strong networking knowledge OSI TCP/IP subnetting
  • VoIP Unified Communications SIP RTP WebRTC expertise
  • Hands-on monitoring tools Datadog Grafana experience
  • Cloud computing platforms AWS Azure GCP proficiency

Nice-to-have

  • Data tools for deriving insights from metrics
  • Proactive approach to preventing technical challenges
  • Experience in fast-paced agile environment
  • Ability to communicate clearly with stakeholders

Key Requirements

  • 5+ years experience as Technical Support Engineer Tier 2 or Tier 3
  • SaaS or mission-critical environment background required
  • Hybrid work model requiring four days per week in Manhattan office

Work Rights

Not specified

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