Customer Service Representative - Claremont (30.15 Hour/week)
Commonwealth Bank Group
Claremont, , Australia
Meaningful customer conversations
In-branch technology assistance
Transactional needs assessment
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with
Job Summary
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
We’re keen to support you with the next step in your career.
Matching Summary
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
Skills & Requirements
Must-have
meaningful customer conversations
in-branch technology assistance
transactional needs assessment
financial health checks
loan and credit card applications
adhere to bank procedures
capture customer feedback
Nice-to-have
passion for service excellence
act with integrity
customer at the center
work independently and collaboratively
seeing the big picture
genuine passion for the customer
Key Requirements
Must be available to cover predetermined roster
Ability to ask the right questions and find the right solutions