Senior Support Operations Specialist

Axon

Seattle, WA, United States
Base: $29.61 - $47.37 usd; bonus/equity: included ...
On-site
4+ years support operations experience
Saas licensing models knowledge
Queue-based ticket environment management
This role ensures accurate and timely software provisioning, licensing, and entitlement management for customers across Axon's ecosystem

Job Summary

  • This role ensures accurate and timely software provisioning, licensing, and entitlement management for customers across Axon's ecosystem.
  • The position requires owning end-to-end execution of provisioning workflows while driving process improvements and automation initiatives.
  • Axon offers competitive compensation including a base pay range of $29.61 to $47.37 USD, along with benefits like discretionary PTO and parental leave.

Matching Summary

This role ensures accurate and timely software provisioning, licensing, and entitlement management for customers across Axon's ecosystem.

Salary

Base: $29.61 - $47.37 USD; Bonus/Equity: Included as part of total compensation (stock awards); Benefits: Competitive salary, 401k match, medical/dental/vision, paid parental leave

Skills & Requirements

Must-have

  • 4+ years support operations experience
  • SaaS licensing models knowledge
  • Queue-based ticket environment management
  • End-to-end software provisioning execution
  • SLA accountability and tracking

Nice-to-have

  • Experience with licensing automation tools
  • Background in IoT or security technology
  • Familiarity with Axon cloud ecosystem
  • Process improvement and standardization skills
  • Strong cross-functional collaboration abilities

Key Requirements

  • 4+ years in support operations or order management
  • Strong understanding of SaaS entitlements
  • Proven ability to troubleshoot operational issues

Work Rights

Not specified

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