TP ICAP is seeking an End User Support Site Lead in Belfast, UK, to manage local IT support operations for employees. The role requires strong leadership, customer service focus, and expertise in IT service management within financial services or similarly regulated environments
Job Summary
The role involves managing the local End User Services team and overseeing all on-site support operations for employees in Belfast.
Candidates must ensure all end-user facing IT services are stable, secure, and fit for purpose while adhering to ITIL-aligned processes.
TP ICAP is a world-leading provider of market infrastructure with over 5,200 employees operating in 27 countries.
Matching Summary
Match Score: 85
TP ICAP is seeking an End User Support Site Lead in Belfast, UK, to manage local IT support operations for employees. The role requires strong leadership, customer service focus, and expertise in IT service management within financial services or similarly regulated environments.
Skills & Requirements
Must-have
5-7 years supervisory experience
Windows desktop environment expertise
Active Directory and SCCM knowledge
ITIL-aligned service management processes
Leadership in financial services environments
Nice-to-have
Experience supporting broking populations
Service automation initiative exposure
Regional or global project rollout experience
Willingness to adopt new technologies
Key Requirements
5-7 years leadership experience
Hands-on technical experience with Windows/AD/SCCM