Body Shop Customer Service Rep

Carbone Body Shop

Utica, NY, United States
$16.00-$20.00 hourly; benefits: medical, dental + ...
On-site
Maintain positive customer attitude
Respond promptly to inquiries
Communicate through various channels
Carbone Body Shop in Utica, NY, is seeking a Body Shop Customer Service Representative (CSR) to enhance customer experience and manage inquiries effectively. The role requires strong communication skills, problem-solving abilities, and a commitment to maintaining high customer satisfaction standards

Job Summary

  • Our state-of-the-art Collision Center is looking for a Customer Service Representative, or CSR, who thrives on providing an excellent customer experience.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

Matching Summary

Match Score: 85

Carbone Body Shop in Utica, NY, is seeking a Body Shop Customer Service Representative (CSR) to enhance customer experience and manage inquiries effectively. The role requires strong communication skills, problem-solving abilities, and a commitment to maintaining high customer satisfaction standards.

Salary

$16.00-$20.00 hourly; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Maintain positive customer attitude
  • Respond promptly to inquiries
  • Communicate through various channels
  • Resolve customer complaints
  • Keep records of customer interactions

Nice-to-have

  • Problem-solving skills
  • Empathetic and professional attitude

Key Requirements

  • Ability to stay calm in stressful situations
  • Comfortable using computers
  • Excellent verbal, phone, written and email communication skills
  • Experience working with customer support
  • At least 18 years of age
  • Valid license in state of residence
  • High School graduate or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter